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Supervisory Skills: Conducted by Charlotte Mason, The Advantage Resource Group
Dabney Lancaster Community College is offering a Non-Credit Certification Program for business and industry personnel in the spring of 2006. Completion of all five seminars will lead to a Certification of Completion from DSLCC.
When: Thursdays, 9:00 a.m. to 12:00 p.m.
Where: DSLCC Center for Continuing Education and Workforce Services, Clifton Forge
Tuition: $60 per seminar
Facilitator: Charlotte Mason –The Advantage Resource Group
February 15 -- Introduction to Supervision (BUSN 1102-01)
Employees are often promoted to a supervisory position because they were an excellent performer in their previous position. Without training in supervisory skills, the new supervisor experience can be challenging and frustrating. Topics include the role of the supervisor in today’s changing work environment, communicating effectively with employees and management, delegating and assigning tasks, identifying and solving problems and creating an environment of trust.
March 1 - Interviewing Skills & Behavioral Interviewing (BUSN 1102-02)
The most accurate predictor of future performance is past performance in a similar situation. Behavioral interviewing focuses on experiences, behaviors, knowledge, skills and abilities that are job related. Topics include the benefits of improved hiring skills, how to prepare behavioral interview questions, steps for conducting an effective interview, and how to hire the best applicant for the job.
March 15 - Coaching Skills (BUSN 1102-03)
Managers utilize coaching skills to improve employee and team performance, teach new tasks and skills and support an employee’s professional /career development. This session covers the difference between managing and coaching, the structure of the coaching conversation, and core and advanced coaching skills. Relevant case studies and role plays are used to transfer the coaching skills learned to actual workplace situations.
March 29 - Performance Evaluation (BUSN 1102-04)
Performance evaluations can be a win/win experience for employees and employers. Learn the six primary payoffs of evaluations setting performance standards, goals and action plans, preparation steps for the evaluation and conducting an effective evaluation meeting. The training will also cover designing an employee development plan.
April 12 - Employee Discipline & Documentation (BUSN 1102-05)
Employee discipline is often a dreaded task for supervisors. Taking a systematic approach to employee discipline can protect the company from legal issues and provide guidance to improve performance. This session will include the benefits of good documentation, the use of an Incident Diary and how to conduct an effective disciplinary meeting.
To register for any or all of the seminars, contact the Rockbridge Regional Center at 463-6673 or Judy Clark, Non-Credit Coordinator at 1-540-863-2863 or email firstname.lastname@example.org. Fax: 1-540-863-2928. Toll free: 1-877-733-7522.